1. General Terms

By accessing and placing an order with Ravers Co, you confirm that you are in agreement with and bound by the terms of service contained in these Terms & Conditions. These terms apply to the entire website, all purchases, and any email or other type of communication between you and Ravers Co.

Under no circumstances shall the Ravers Co team be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if the Ravers Co team or an authorised representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair, or correction of equipment or data, you assume any costs thereof.

Ravers Co will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the right to change prices and revise the resources usage policy at any time.

2. Definitions and Key Terms

To help explain things as clearly as possible, every time any of these terms are referenced in these Terms & Conditions, they are strictly defined as:

• Company: When these Terms & Conditions mention “Company,” “we,” “us,” or “our,” it refers to Unicorn Mystic Group Limited, which trades as Ravers Co New Zealand, 94 Castor Bay Road, Castor Bay, Auckland, New Zealand 0620, the entity responsible for your information under these Terms & Conditions.
• Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
• Country: New Zealand, where Ravers Co and the owners/founders of Ravers Co are based.
• Customer / You: A person or entity that accesses, browses, or is registered with Ravers Co to use the Services, or who places an order through the website. “You” refers both to you as an individual and, where applicable, to the entity you represent.
• Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Ravers Co and use the services.
• Goods / Products: Any physical items listed for sale on the Ravers Co website.
• Service: Refers to the service provided by Ravers Co as described in the relative terms (if available) and on this platform.
• Third-Party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: The Ravers Co site, which can be accessed via this URL: https://www.ravers.co.nz

3. Licence

Ravers Co grants you a revocable, non-exclusive, non-transferable, limited licence to access and use the website strictly in accordance with the terms of this Agreement.

These Terms & Conditions are a contract between you and Ravers Co, the provider of the Ravers Co website and the services accessible from the Ravers Co website (which are collectively referred to as the “Ravers Co Service”).

You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Ravers Co Service. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.

4. Restrictions

You agree not to, and you will not permit others to:

• Licence, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.
• Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.
• Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of Ravers Co or its affiliates, partners, suppliers, or the licensors of the website.

5. Orders and Pricing

By placing an order through Ravers Co, you are making an offer to purchase the goods at the price displayed at the time of your order. All prices are listed in New Zealand Dollars (NZD) unless otherwise stated.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations where:

• A product is listed at an incorrect price or with incorrect information due to a typographical error.
• We are unable to fulfil the order due to stock availability.
• We suspect the order is fraudulent.

If your payment has already been processed and your order is cancelled by us, we will issue a full refund to your original payment method promptly.

6. Order Cancellations

If you wish to cancel an order, please contact us via email at [email protected] as soon as possible.

• Before dispatch: We will do our best to accommodate cancellation requests made before your order has been dispatched. Cancellation is not guaranteed but we will try.
• After dispatch: Once an order has been dispatched to our courier or shipping partner, it cannot be cancelled. The order is in transit and beyond our control. If you wish to return the item once received, please refer to our Return and Refund Policy below.
• How to request: Cancellation requests must be made in writing via email to [email protected]. Requests made via text message, social media, phone, or any other informal channel do not constitute a confirmed cancellation request.

Please note: Our products are shipped from international suppliers and delivery timeframes are clearly displayed on each product page. Placing an order and then requesting a cancellation because the item has not arrived within hours or a few days does not entitle you to a cancellation or refund — especially if the order has already been dispatched. Please check the estimated delivery timeframe on the product page before you purchase.

7. Shipping and Estimated Delivery

We aim to dispatch all orders promptly. Estimated delivery timeframes are displayed on each product page at the time of purchase. These are estimates only and may vary due to factors beyond our control, including but not limited to:

• Courier delays
• Customs processing
• Weather events
• Public holidays
• Carrier capacity

Estimated delivery dates are not guaranteed delivery dates. We encourage you to review the estimated delivery timeframe on the product page before placing your order so that you have a realistic expectation of when your item will arrive.

If your order has not arrived within 30 days of the latest estimated delivery date shown on the product page when you placed your order, please contact us at [email protected] and we will investigate and resolve the matter.

8. Return and Refund Policy

Thank you for shopping at Ravers Co. We want to make sure you have a rewarding experience with every purchase.

By placing an order or making a purchase at Ravers Co, you agree to the terms of this Return and Refund Policy.

8.1 Change of Mind

We are not obligated to provide a refund or exchange where you have simply changed your mind, found the product cheaper elsewhere, or decided you no longer want the item. This is consistent with the New Zealand Consumer Guarantees Act 1993, which does not require retailers to offer refunds for change of mind.

However, because we value our customers, if you wish to return a product due to a change of mind (not due to a fault or defect), we may consider a return under the following conditions:

• You must contact us via email at [email protected] within 14 days of receiving the product.
• The product must be unused, unopened, and in its original condition and packaging.
• Return shipping is at your own expense.
• A restocking fee of up to 15% may apply.
• Refunds for change-of-mind returns are issued at our discretion and are not guaranteed.
• We may offer store credit as an alternative to a monetary refund.

8.2 Faulty, Damaged, or Incorrect Items

If there is something wrong with the product you purchased — whether it is faulty, damaged during shipping, or you received the wrong item — please contact us via email within 14 days of receiving the product.

In these cases:

• We will cover the cost of return shipping.
• We will offer a replacement, refund, or store credit as appropriate.
• We may request photos of the fault or damage before authorising a return.

Your rights under the New Zealand Consumer Guarantees Act 1993 are not affected by this policy. If a product fails to meet the consumer guarantees (e.g., it is not of acceptable quality, does not match its description, or is not fit for its intended purpose), you are entitled to a remedy regardless of this policy.

8.3 Clothing and Sizing

All of our clothing product pages include size charts with measurements. We strongly encourage you to measure yourself and compare your measurements against the size chart before ordering. If you are unsure, please contact us — we are happy to help you choose the right size.

Please be aware:

• If you receive an item whose actual measurements differ from what is shown on the size chart, this is treated as an incorrect item and we will work with you to resolve it at no cost to you.
• If you selected a size without measuring yourself and it does not fit, this is considered a change-of-mind situation and Section 8.1 applies. We are not obligated to offer a refund or exchange for sizing issues that could have been avoided by consulting the size chart. We may still try to help, but a return or refund is not guaranteed.
• For any sizing-related return, we may require clear photos showing the item’s measurements compared to what was listed on the size chart.

We provide size charts on every apparel product page for a reason — please use them. Taking two minutes to measure yourself before ordering can save both you and us a lot of hassle. If you’re between sizes or unsure, email us at [email protected] and we’ll help you pick the right one.

8.4 Return Process

To initiate a return:

1. Email us at [email protected] with your order number, a description of the issue, and photos if applicable.
2. Wait for our team to review your request and provide a return authorisation.
3. Do not send items back without first receiving a return authorisation from us. Unauthorised returns may not be accepted.
4. Ship the item back using a tracked shipping method. Ravers Co is not responsible for returns lost in transit without tracking.

8.5 Refund Process

• Refunds are only processed once the returned goods have been received by us and inspected by our team. No refund will be issued while the goods remain in the customer’s possession.
• Refunds will be issued to the original payment method used at checkout.
• Refund processing may take up to 10 business days after we receive and inspect the returned goods.
• We reserve the right to reduce the refund amount if the goods are returned in a condition that is not consistent with their original condition at the time of sale.

8.6 Return Shipping Costs

8.7 Sale Items

We reserve the right to deny refunds on sale or clearance items, except where the item is faulty or does not match its description. Your rights under the Consumer Guarantees Act 1993 still apply to sale items.

8.8 Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Custom or personalised items
• Items that have been used, worn, washed, or altered
• Items returned without prior authorisation
• Items returned after the 14-day return window (at our discretion)

9. Communication and Official Channels

All order-related communications — including cancellation requests, refund requests, return authorisations, complaints, and any requests to modify an order — must be submitted via email to [email protected].

Communications made via text message, WhatsApp, social media direct messages, phone calls, or any other informal channel are considered informal only. They do not constitute official requests and do not create binding agreements regarding order modifications, cancellations, or refunds.

We will respond to all email enquiries within a reasonable timeframe, typically within 1–3 business days.

10. Payment Disputes and Chargebacks

If you have a concern about your order or a charge on your account, we strongly encourage you to contact us directly at [email protected] before initiating a payment dispute or chargeback with your bank or credit card provider. We are committed to resolving issues fairly and promptly.

Please be aware:

• Filing a chargeback or payment dispute with your bank while retaining possession of the goods you purchased is considered fraudulent activity.
• In the event of a chargeback filed while goods are in your possession, we will submit comprehensive evidence to the payment processor, including proof of shipment, proof of delivery, and all correspondence.
• We reserve the right to pursue recovery of the goods and/or the disputed amount through the New Zealand Disputes Tribunal or other legal channels.
• We reserve the right to report matters to New Zealand Police where we believe a chargeback has been filed fraudulently.
• We reserve the right to refer unpaid amounts to a debt collection agency.
• Customers who file fraudulent chargebacks may be permanently banned from making future purchases on our website.

11. Customer Conduct

We are committed to treating all customers with respect and professionalism, and we expect the same in return.

We reserve the right to:

• Cease communication with any customer who engages in abusive, threatening, intimidating, or harassing behaviour towards our staff, whether via email, phone, text, social media, or in person.
• Refuse service, cancel orders, or deny returns from customers who have engaged in such behaviour.
• Report threatening or harassing communications to New Zealand Police under the Harmful Digital Communications Act 2015.
• Issue trespass notices where necessary to protect the safety of our staff and business premises.

Abusive behaviour includes, but is not limited to: threats of violence, intimidation, persistent harassment, use of abusive or offensive language, unreasonable demands, and uninvited attendance at our business premises after being asked not to do so.

12. Your Suggestions

Any feedback, comments, ideas, improvements, or suggestions (collectively, “Suggestions”) provided by you to Ravers Co with respect to the website shall remain the sole and exclusive property of Ravers Co.

Ravers Co shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

13. Your Consent

We have published these Terms & Conditions to provide you with complete transparency. By using our website, registering an account, or making a purchase, you hereby consent to our Terms & Conditions.

14. Links to Other Websites

These Terms & Conditions apply only to the Services we provide. Our Services may contain links to other websites not operated or controlled by Ravers Co. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from our Services to another website, our Terms & Conditions are no longer in effect. Your browsing and interaction on any other website is subject to that website’s own rules and policies.

15. Cookies

Ravers Co uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but they are non-essential to its use. However, without these Cookies, certain functionality like videos may become unavailable, or you would be required to enter your login details every time you visit the website.

Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

16. Changes to Our Terms & Conditions

You acknowledge and agree that Ravers Co may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at our sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform Ravers Co when you stop using the Service.

If we decide to change our Terms & Conditions, we will post those changes on this page and update the modification date at the top of this document. If a revision is material, we will use reasonable efforts to provide notice prior to any new terms taking effect.

By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use Ravers Co.

17. Modifications and Updates to Our Website

Ravers Co reserves the right to modify, suspend, or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.

Ravers Co may from time to time provide enhancements or improvements to the features and functionality of the website, which may include patches, bug fixes, updates, upgrades, and other modifications (“Updates”). Updates may modify or delete certain features and/or functionalities of the website. You agree that Ravers Co has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the website to you.

All Updates will be deemed to constitute an integral part of the website and subject to the terms and conditions of this Agreement.

18. Third-Party Services

We may display, include, or make available third-party content (including data, information, applications, and other products or services) or provide links to third-party websites or services (“Third-Party Services”).

You acknowledge and agree that Ravers Co shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Ravers Co does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

19. Intellectual Property

The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof) are owned by Ravers Co, its licensors, or other providers of such material and are protected by New Zealand and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded, or distributed in any way, in whole or in part, without the express prior written permission of Ravers Co, unless and except as is expressly provided in these Terms & Conditions. Any unauthorised use of the material is prohibited.

20. Submissions and Privacy

In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data, or proposals, including ideas for new or improved products, services, features, technologies, or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of Ravers Co without any compensation or credit to you whatsoever. Ravers Co and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained therein for any purposes in any medium in perpetuity.

21. Promotions

Ravers Co may, from time to time, include contests, promotions, sweepstakes, or other activities (“Promotions”) that require you to submit material or information concerning yourself. All Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible for reading all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and comply with all applicable Promotions rules.

22. Indemnification

You agree to indemnify and hold Ravers Co and its parents, subsidiaries, affiliates, officers, employees, agents, partners, and licensors (if any) harmless from any claim or demand, including reasonable legal fees, due to or arising out of your: (a) use of the website; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.

23. No Warranties

The website is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, Ravers Co, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the website, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage, or trade practice.

Without limitation to the foregoing, Ravers Co provides no warranty or undertaking, and makes no representation of any kind that the website will meet your requirements, achieve any intended results, be compatible or work with any other software, systems, or services, operate without interruption, meet any performance or reliability standards, or be error free or that any errors or defects can or will be corrected.

Nothing in these Terms & Conditions is intended to limit or exclude any rights you may have under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be lawfully limited or excluded.

24. Limitation of Liability

Notwithstanding any damages that you might incur, the entire liability of Ravers Co and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the product or service giving rise to the claim.

To the maximum extent permitted by applicable law, in no event shall Ravers Co or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the website, third-party software and/or third-party hardware used with the website, or otherwise in connection with any provision of this Agreement), even if Ravers Co or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Nothing in this section limits your rights under the New Zealand Consumer Guarantees Act 1993.

25. Dispute Resolution

25.1 Contact Us First

In the event of a dispute, we encourage you to contact us first at [email protected]. We are committed to resolving issues informally wherever possible.

25.2 Notice of Dispute

If informal resolution is not possible, either party must provide the other with a Notice of Dispute — a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested.

• You must send any Notice of Dispute via email to: [email protected]
• Ravers Co will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address.
• You and Ravers Co will attempt to resolve any dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent.

25.3 Formal Resolution

If a dispute cannot be resolved through informal negotiation within sixty (60) days, either party may pursue resolution through the New Zealand Disputes Tribunal (for claims within its jurisdiction) or through the New Zealand court system.

These Terms & Conditions shall be governed by and construed in accordance with the laws of New Zealand. Any legal proceedings shall be conducted in the courts of New Zealand, and both parties submit to the exclusive jurisdiction of such courts.

26. Term and Termination

This Agreement shall remain in effect until terminated by you or Ravers Co.

Ravers Co may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.

This Agreement will terminate immediately, without prior notice from Ravers Co, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by ceasing to use the website.

Termination of this Agreement will not limit any of Ravers Co’s rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.

27. Copyright Infringement Notice

If you are a copyright owner or such owner’s agent and believe any material on our website constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and email; (d) a statement by you that you have a good faith belief that use of the material is not authorised by the copyright owner; and (e) a statement that the information in the notification is accurate, and, under penalty of perjury, you are authorised to act on behalf of the owner.

28. Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

This Agreement, together with the Privacy Policy and any other legal notices published by Ravers Co on the Services, shall constitute the entire agreement between you and Ravers Co concerning the Services. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Ravers Co’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

YOU AND RAVERS CO AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

29. Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

No failure to exercise, and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.

30. Entire Agreement

This Agreement constitutes the entire agreement between you and Ravers Co regarding your use of the website and supersedes all prior and contemporaneous written or oral agreements between you and Ravers Co.

You may be subject to additional terms and conditions that apply when you use or purchase other Ravers Co services, which Ravers Co will provide to you at the time of such use or purchase.

31. Governing Law

These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of New Zealand. Both parties agree to submit to the exclusive jurisdiction of the courts of New Zealand.

32. Disclaimer

Ravers Co is not responsible for any content, code, or any other imprecision.

Ravers Co does not provide warranties or guarantees beyond those required by New Zealand law.

In no event shall Ravers Co be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence, or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

The Ravers Co Service and its contents are provided “as is” and “as available” without any warranty or representations of any kind, whether express or implied. Ravers Co is a distributor and not a publisher of the content supplied by third parties; as such, Ravers Co exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability, or currency of any information, content, service, or merchandise provided through or accessible via the Ravers Co Service.

Without limiting the foregoing, Ravers Co specifically disclaims all warranties and representations in any content transmitted on or in connection with the Ravers Co Service or on sites that may appear as links on the Ravers Co Service, or in the products provided as a part of, or otherwise in connection with, the Ravers Co Service, including without limitation any warranties of merchantability, fitness for a particular purpose, or non-infringement of third party rights.

Price and availability information is subject to change without notice. Without limiting the foregoing, Ravers Co does not warrant that the Ravers Co Service will be uninterrupted, uncorrupted, timely, or error-free.

33. Miscellaneous

If for any reason a court of competent jurisdiction finds any provision or portion of these Terms & Conditions to be unenforceable, the remainder of these Terms & Conditions will continue in full force and effect. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorised representative of Ravers Co. Ravers Co will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. Ravers Co operates and controls the Ravers Co Service from its offices in Auckland, New Zealand. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Ravers Co Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

34. Contact Us

If you have any questions about these Terms & Conditions, or if you need assistance with an order, please don’t hesitate to contact us:

• Email: [email protected]
• Website: https://www.ravers.co.nz/contact/

We aim to respond to all enquiries within 1–3 business days.

These Terms & Conditions were last updated on 10 March 2026.