All of our prices are in New Zealand Dollars (NZD)
Use the currency dropdown on the navigation bar to change our prices to your currency, if we do not have your currently available, don’t worry your credit card company will automatically convert your payment to the correct currency.
We accept most payment methods, including all major credit cards –
– Visa
– Discover
– Mastercard
– American Express
– Union Pay
– Apple Pay
– Google Pay
– AfterPay
– POLi Payments
– Bancontact
– EPS
– iDEAL
– Przelewy24 (P24)
POLi Payments allow you to pay from any New Zealand Bank Account on our website safely and securely without a credit card, just select POLi Payments at checkout and follow the instructions.
International Bank transfers are accepted from any country that is part of the SWIFT bank messaging system, select Bank Transfer at checkout.
AfterPay which allows you to break the cost of a product up into 4 interest free payments, this is incredibly helpful especially in these hard times.
When something’s wrong – faulty, damaged, not what you ordered, or a genuine sizing or fit problem – we pay the return shipping. We don’t offer free change-of-mind returns on items that arrived exactly as described.
Ravers Co is run from Auckland, New Zealand.
Our Free Shipping Policy covers delivery to most countries in the world, please contact us if you are unsure if we deliver to your country, and don’t forget to specify which country you are enquiring about.
Unfortunately, at this time we do not allow in person pickups under any circumstances.
To keep our prices competitive, and provide our customers with the best customer service in the industry, we save money by not Paying Rent for a Commercial Premises.
Also avoid Power, Internet, Rates, Water even things like Premises Upkeep and Store Design. Having a commercial Premises is a really expensive undertaking.
We avoid these costs by operating entirely online, this means we can give our favourite people – our Customers the best prices possible!
We are really approachable, that’s why you can easily find our Phone Number, and many other Communication Channels on our website. We are Super Effective when it comes to responding to questions, the only time there may be a delay is if we are sleeping, or at a festival without reception!
We do hope that one day we can offer a commercial premises for people to come and try on our products. For the moment, we offer the Best Returns Policy in the Business, Free Return Shipping, and Refunds or Replacements if your product doesn’t tick all the boxes!
Due to the nature of our business, most of our items are custom made to order, therefore the time for it to arrive at your door includes the production time. Due to this fact; at this time Express Shipping would not improve our delivery times, so we do not offer express shipping. Our Delivery Partners already offer the fastest possible Airmail services, and the shipping times would not be improved by ‘Express’ Services.
Shipping is 100% free for all items in store.
The price you see on the product page is the price you pay at checkout!
All Fibre Optic Clothing is send using DHL and arrives in 3 to 5 days from the date of shipment.
Our shopping cart only shows up when you add a product. You’ll notice a black and purple shopping cart widget in the top right corner of your screen, with an indicator denoting the number of items in your cart.
If you click this widget, it will open up your cart drawer which allows you to edit variations and quantity of items, or enter a coupon code. If you leave items in your cart they will remain there until your session expires. If you’re having issues with the cart or anything else on our website, please contact us and let us know what went wrong.
Afterpay is a ‘buy-now-pay-later’ platform that allows customers to pay for their purchases over four, fortnightly instalments.
Retailers that offer Afterpay get paid immediately, but are charged a merchant fee. It’s like a modern-day credit card with an interest-free period. Click here for a more detailed look at Afterpay, it’s Benefits, How to Use it, and How to Contact Afterpay.
At this time we only ship to the Billing Address for Credit Card and Afterpay Payments.
If you want to get someone a gift, we understand. You can pay by bank transfer, or POLi Payments and put your friend or loved ones address down as the billing address.
Contact us to find out if your items can be gift wrapped.
In some cases we can, others we cant. We will try our utmost best to accommodate you if you need a product gift wrapped.
Please make Immediate Contact Via E-mail if you have an issue with your order. You may contact us via Messenger, Text Message, or Phone Call, if you have an issue. However, the particulars of your request will be addressed via Email.
If you are not happy with your goods for any reason please make contact within 14 days of receiving your goods in the mail. We will pay for the return shipping, and arrange a replacement item, store credit, or a refund for you.
This is our guarantee, when your goods arrive, if you’re not happy, contact us. We will make it right. When you purchase products from Ravers Co you know it’s completely Risk Free.
After this 14 day period, replacement, or refunds are discretionary on a case by case basis. We want you to be happy with your goods so we will do our best to make sure you get exactly what you want. Sale, and Discounted products, generally are covered by our returns policy.
Please check our Returns Policy for more detailed Return Information.
Contact us to find out if your items can be gift wrapped.
In some cases we can, others we cant. We will try our utmost best to accommodate you if you need a product gift wrapped.
Order processing usually happens within’ 48 Hours.
Times can vary depending on a number of factors, and are usually pretty fast, we try and process orders at our warehouse within’ 48 hours of purchase, however in some cases it can take up to 4 business days.
Please be patient, getting your order out, and delivered fast, is our priority.
NOTE: Some of our items are Custom Made for you on order, please allow up to two weeks, we will notify you if something is being custom made for you.
Shipping can take between 8 and 11 working days.
All Fibre Optic Clothing is shipped using DHL and usually arrives in under 5 days. Please be patient, and check your tracking number for up to date information.
You can always contact us if you have any concerns, we make a point of ensuring our customers are well looked after!
If your order has not been processed please cancel the order, and create a new one with the correct items.
If your order has been processed, and you change your mind, please contact us and we will do our best to change the order.
If the order has already been shipped we wont unfortunately be able to make any changes, but we can refund, or replace the order once you receive it, please get in touch as soon as possible.
After your order has been processed, you will receive a tracking number, which you can see in the account section of the website.
Please click here to view the tracking for your current orders.
If your product is damaged or defective, we will replace it immediately at no charge.
We will send you a shipping label to ship it back to us.
We are also happy to provide a full refund, or store credit but we would still ask you please send the item back to us, at our expense.
Yes! You absolutely can! Contact us today and lets have a chat!