Shipping is included. On everything.
Shipping is free on every item in the store, to almost every address on the planet. The price you see on the product page is the price you pay at checkout: no shipping line, no handling fee, no surprise at the last step. The one exception is an address our carrier classes as remote, rural or hard to reach, and even then we ask you first.
The price you see is the price you pay*What that actually means
Free worldwide*
We ship out of Auckland, New Zealand, and free shipping covers most countries on the planet. Not sure about yours? Ask us and we’ll come straight back to you.
*A few remote, rural or hard-to-reach addresses cost extra. How that works.
Nothing added at checkout
Shipping is already baked into the price. There is no separate charge and nothing appears at the final step that wasn’t on the product page. If your address later turns out to be one our carrier calls remote, we ask before charging anything.
Tracked to your door
You get a tracking number once your order is dispatched. Follow it any time from your account.
Remote, rural and hard-to-reach addresses
When shipping can cost extra
We pay for shipping on every order, and for almost every address that is the end of it. International parcels travel through carriers and supply chains we don’t control, though, and each carrier decides for itself which addresses are remote, rural or hard to reach: outlying islands, remote rural areas, places outside its regular network. Getting an order to one of those can cost us more than the order itself, and it takes longer. No postcode list predicts it reliably, so this is exactly what happens if your address is one of them:
- We email you before your order ships with the extra shipping charge and the extra delivery time.
- You choose: pay the extra and we send it, or cancel and we refund you in full.
- We never add the charge without your agreement. If we haven’t heard back within 14 days, we cancel and refund you in full.
It’s rare. We’re a small Kiwi business doing our best to keep shipping free for everyone, and this is what lets us keep doing it. The full terms are in section 7.1 of our Terms and Conditions.
How long it takes
| Order processing | Most orders leave our warehouse within 48 hours. Occasionally up to 4 business days. |
|---|---|
| Standard delivery | Typically 8 to 11 working days from dispatch, depending on where you are. |
| Fibre Optic Clothing | Ships via DHL and usually arrives in 3 to 5 days from dispatch. |
| Custom-made items | Can take up to two weeks to make. We always tell you if something is being made specially for you. |
Good to know
No express option
Most of our gear is custom-made to order, so the door-to-door time includes production. Express wouldn’t actually speed it up. Our delivery partners already use the fastest airmail services available.
Delivery address
For card and Afterpay payments we ship to the billing address only, which keeps fraud off your card. Sending a gift? Pay by bank transfer or POLi and you can use their address as the billing address.
If something goes wrong
Faulty, damaged, or not what you ordered? Tell us within 14 days and we’ll sort it, and we pay the return shipping. See returns & refunds.
Still got a question about delivery?
Tap the chat bubble for an instant answer, or send us a message from the Help Centre and you’ll get a reply by email with a link to follow the whole conversation. More delivery answers live in the FAQ.