Updated at 2024-12-01

We appreciate the fact that you support us. Our goal is to ensure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Ravers Co. The main thing to remember is that by placing an order or making a purchase at Ravers Co, you agree to the terms set forth below along with out Terms & Conditions.

If there’s something wrong with the product you purchased, or it was damaged in shipping, or if you are just not happy with the product. Contact us within’ 14 days of the date you received the product and request a return, we will pay for the return shipping. We always do our utmost best for each of our customers to ensure you get your products and are happy with them.

We also offer Refunds, Replacements, or store credit if you don’t receive your item within’ 30 days.

Purchase from us secure in the knowledge that your product is guaranteed to arrive, and work, or fit the way it is described.

All of our Clothing product pages have Size Charts. Please use them and measure yourself, if you’re unsure you can Contact Us for help. Please don’t assume that a particular size will fit you – sizes of items can vary greatly, and you can only really know for sure by using the size chart and measuring yourself.

If you receive an item that doesn’t match the size chart, or if you did make a mistake, please Get In Touch, and let us know. We will absolutely try and help you out. However we cannot guarantee we will be able to return or refund an item where you made a mistake, so please use the charts, and measure yourself carefully.

Return Guidelines:

The product must be unused, if the product has been used, we reserve the right to cancel the refund.
You should make contact as soon as you notice a problem.
We reserve the right to deny refunds for items which you select a size without measuring yourself, and realise later that you should have selected a different size – if you realise you’ve ordered the wrong size, please Contact Us immediately!
For an item to be eligible for a return for being the wrong size(different to the measurements shown on the size chart for a particular size). We require clear protos of the item showing it’s measurements, please contact us for guidance on how to measure and photograph your item.
We highly recommend inspecting, and testing items properly when you receive them. Try on and check all aspects of Clothing, Test any electronic equipment, LED lights or electronic components and ensure all functions of the item work as expected.
After the 14 day period, we reserve the right to deny refunds, however we may still be able to offer store credit.
We reserve the right to deny refunds on Sale Items.

Refunds

Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order, or replace it with a similar item. You will be contacted about it in advance so that you don’t have to worry unnecessarily about your order.

We have several options for Returns, if you want your money back, rather than store credit or a replacement item, let us know and you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Ravers Co is not liable for damages that are caused to the items during transit or transportation, but talk to us if you’ve had an issue, most of the time we can help out.

We will examine your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Return Shipping

Ravers Co is will be responsible for return shipping costs in the event you have an issue that requires replacement or refund.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

Via Email: [email protected]
Via this Link: https://www.ravers.co.nz/contact

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Ravers Co, that is responsible for your information under this Return & Refund Policy.
Customer: refers to the company, organization or person that signs up to use the Ravers Co Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Ravers Co and use the services we provide.
Service: refers to the service provided by Ravers Co as described in the relative terms (if available) and on this platform.
Website: site, which can be accessed via this URL: https://www.ravers.co.nz
You: a person or entity that is registered with Ravers Co to use the Services.